Rent the Runway.png
60% of dresses at Rent the Runway are shipped in same day they’re returned.
— Steven Bertoni, Forbes (Aug. 2014)

Rent the Runway

Summary: I led a 5-person team of MBAs and engineers on analyzing Rent the Runway’s operational process management and reverse logistics model to identify key risks, opportunities, and challenges. Presented final results in MBA Operations Strategy course and shared findings with a senior leader at Rent the Runway.

Role: Team Lead

Results: Recommended that Rent the Runway utilize natural language processing (NLP) technology to mine extensive customer data (average 450+ reviews per dress) in order to increase inventory utilization and decrease operational costs. Estimated 36% increase in utilization and 3% reduction in costs from implementing recommendations.

Skills: Strategy, Operations Analysis, Cross-functional Teamwork, Data Analytics